Privacy Policy
Effective Date: January 28, 2026
1. Information We Collect
When you use our services, we collect information that you provide to us directly, such as your name, phone number, email address, vehicle information, and location. We collect this information when you call us for service, fill out a contact form on our website, or communicate with us through email or other channels. We may also collect payment information when you pay for our services.
2. How We Use Your Information
We use the information we collect to provide you with towing and roadside assistance services. This includes dispatching a tow truck to your location, communicating with you about your service, processing payments, and keeping records of our services. We may also use your information to send you updates about your service, respond to your inquiries, and improve our operations. We do not sell or rent your personal information to third parties.
3. Information Sharing
We may share your information with third parties who help us provide our services, such as payment processors, insurance companies, or repair shops where your vehicle is being towed. We only share information that is necessary to complete the service you requested. We may also share information if required by law, such as in response to a court order or legal process, or to protect the safety and rights of our company, employees, or customers.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure storage systems, limiting access to your information to authorized employees, and following industry best practices for data security. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your experience and analyze how our site is used. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
6. Your Rights
You have the right to access, update, or delete the personal information we have about you. If you would like to review or change your information, or if you have questions about how we use your data, please contact us at (630) 937-9344 or hello@woodridgetowing.com. We will respond to your request in a timely manner and in accordance with applicable law.
7. Retention of Information
We retain your personal information for as long as necessary to provide you with services and comply with our legal obligations. This may include keeping records of transactions, service requests, and communications for accounting, legal, and operational purposes. Once the information is no longer needed, we will delete or anonymize it in accordance with our data retention policies.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies only to information collected by LiftWay Woodridge Towing.
9. Children's Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child without proper consent, we will delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to request deletion of your information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, please contact us using the information below.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
LiftWay Woodridge Towing
2725 Davey Rd #310, Woodridge, IL 60517
Phone: (630) 937-9344
Email: hello@woodridgetowing.com